Frequently Asked Questions
Everything you need to know about your Sandro shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Complimentary shipping is available on orders over a certain threshold.
How can I return an item and what is the policy?
You can return any unworn item with tags attached within 30 days of purchase. Returns can be initiated through our online portal or at any standalone Sandro boutique.
How do I find the right size for Sandro clothing?
Sandro uses French sizing. We recommend consulting our detailed Size Guide located on each product page to find your perfect fit across our collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Klarna in select regions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery status.
Are your products sustainably sourced?
Sandro is committed to more responsible fashion. Our 'Sandro-Sustain' label identifies pieces made from at least 50% eco-responsible materials or certified production processes.